Terms and Conditions
Man with Van Belsize Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Belsize Park provides removal and related services within the United Kingdom. By making a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
1.1 We, us, our means Man with Van Belsize Park, the provider of man and van and removal services.
1.2 You, your means the customer who books or uses our services, including any person acting on your behalf.
1.3 Services means the transport, loading, unloading, removal, delivery, packing, or related services that we agree to provide.
1.4 Goods means any items, belongings, furniture, equipment or property which we transport or handle in the course of providing the services.
1.5 Service area means the locations we operate in, typically including Belsize Park and surrounding districts, as well as other areas within our operating range across the UK.
2. Scope of Services
2.1 We provide man and van services, household and office removals, small moves, local and regional deliveries, and related services as agreed at the time of booking.
2.2 The specific service area, collection address and delivery address must be clearly stated at the time of booking. Any changes may affect the price and our ability to carry out the work on the agreed date.
2.3 We reserve the right to refuse to transport any goods that are, or we reasonably believe to be, hazardous, illegal, unsafe, or not properly described.
2.4 Our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, or any activities requiring specialist skills or certifications, unless expressly agreed in writing in advance.
3. Booking Process
3.1 You may request a quotation by providing accurate information regarding:
a the collection and delivery addresses, including access details and any restrictions;
b the nature and approximate quantity or volume of goods to be moved;
c the floors or levels involved, including lifts or stairs;
d any parking restrictions or permits required;
e your preferred dates and times.
3.2 Quotations are based on the information provided by you. If the actual work differs from the information supplied, we may adjust the price accordingly.
3.3 A booking is only confirmed when we have accepted your request for services and you have accepted our quotation. We may confirm acceptance verbally or in writing.
3.4 You are responsible for ensuring that all details provided at the time of booking are correct, including addresses, dates, contact details and access instructions.
3.5 We may require a deposit or prepayment to secure your booking. Where a deposit is required, your booking will not be fully confirmed until the deposit has been received.
4. Prices and Payment Terms
4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in your quotation.
4.2 Prices are determined by factors including the distance between addresses, the size or volume of the move, the number of staff required, access conditions, and the time of day or week.
4.3 Any additional services requested on the day of the move, or any delays outside our control such as waiting for keys, parking difficulties, or restricted access, may result in additional charges at our standard rates.
4.4 Unless agreed otherwise, payment is due on completion of the services on the same day. We may require payment in advance for certain bookings or long distance moves.
4.5 You agree to pay all charges in full and without set off or deduction. If payment is not received when due, we may suspend services, retain goods until payment is made, and or pursue legal recovery of outstanding sums.
4.6 All prices are quoted in pounds sterling and include or exclude VAT as stated in the quotation, depending on our tax status at the time.
5. Cancellations and Amendments
5.1 If you need to cancel or change your booking, you must notify us as soon as reasonably possible.
5.2 Where you cancel a booking, the following cancellation terms will generally apply unless otherwise agreed in writing:
a More than 7 days before the scheduled service date: any deposit paid may be refundable or transferable at our discretion;
b Between 48 hours and 7 days before the scheduled service: we may retain part or all of the deposit to cover administration and loss of booking;
c Less than 48 hours before the scheduled service: we reserve the right to charge up to 100 percent of the quoted price.
5.3 If you wish to amend the date, time, or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised pricing.
5.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or restrictions affecting our service area. In such cases, our liability will be limited to rescheduling the service or refunding any payments made for the affected booking.
6. Your Responsibilities
6.1 You are responsible for:
a arranging suitable parking at both collection and delivery locations, including obtaining any necessary permits;
b ensuring that there is safe and reasonable access to your property and to the goods being moved;
c packing your goods safely and securely, unless you have booked a packing service;
d ensuring that all boxes are properly closed and able to be safely lifted;
e removing any personal or valuable items that you do not wish us to handle;
f complying with all relevant laws and regulations, including waste regulations where items are being disposed of.
6.2 You must not ask our staff to do anything that is unsafe, illegal, or outside the agreed scope of the services.
6.3 Where you or any person acting on your behalf is abusive, threatening or behaves inappropriately towards our staff, we may withdraw our services immediately and you will remain liable for any charges incurred up to that point.
7. Goods Excluded from Transport
7.1 Unless expressly agreed in writing, we will not transport:
a cash, jewellery, watches, or valuable documents;
b live animals or plants;
c hazardous, flammable, explosive or illegal items;
d perishable food or any items requiring special storage conditions.
7.2 If such goods are transported without our knowledge, our liability in relation to them is excluded to the maximum extent permitted by law.
8. Liability and Insurance
8.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for any delay or failure in the performance of the services, is subject to the limitations in this clause.
8.2 You should arrange your own insurance to cover the full replacement value of your goods during the move. Our charges do not include comprehensive insurance for your goods unless expressly stated.
8.3 We will not be liable for:
a pre existing damage, wear or defects to goods or property;
b damage to goods packed by you or a third party;
c loss of or damage to fragile items where they have not been adequately protected;
d loss or damage resulting from your failure to disclose relevant information, including access restrictions or the nature of the goods.
8.4 Our total liability for loss or damage arising from any single event or series of related events shall be limited to a reasonable amount, taking into account the price paid for the services and the nature of the goods, unless a higher limit is agreed expressly in writing.
8.5 We shall not be liable for indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity, howsoever arising.
8.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
9. Delays and Access Issues
9.1 We will use reasonable efforts to carry out the services at the agreed time, but any times given are estimates only and not guarantees.
9.2 We are not liable for delays caused by factors outside our reasonable control, including traffic conditions, road closures, accidents, weather, or delays in obtaining access to premises.
9.3 If we are unable to complete the services due to inadequate access, lack of parking, or inaccurate information supplied by you, we may charge for waiting time or for any additional journeys required.
10. Waste Removal and Environmental Regulations
10.1 Where our services include removal of unwanted items, you confirm that you are the owner of those items or have the owner’s permission to dispose of them.
10.2 We comply with applicable UK waste and environmental regulations. Certain items cannot be collected or must be transported to designated facilities, which may incur additional costs.
10.3 We will not collect or transport hazardous waste, including but not limited to chemicals, asbestos, gas cylinders, fuel, or clinical waste.
10.4 You agree not to present for removal any items that breach waste regulations or that are prohibited by law. If such items are discovered, we may refuse to carry them and you may be responsible for any associated costs or penalties.
10.5 Where possible, we will seek to minimise waste to landfill through reuse, recycling and responsible disposal in line with good practice and applicable regulations.
11. Complaints and Claims
11.1 If you have any concerns about our services, you should raise them with us as soon as possible so that we can try to resolve them promptly.
11.2 Any claim for loss or damage to goods must be notified to us in writing as soon as reasonably practicable, and in any event within 7 days of completion of the services, providing full details of the alleged loss or damage.
11.3 You must give us a reasonable opportunity to inspect any alleged damage and to investigate the circumstances before repairs or disposal take place.
12. Data Protection and Privacy
12.1 We will collect and use personal information such as your name, address, contact details and details of the services required for the purpose of managing your booking and providing the services.
12.2 Your information will be handled in accordance with UK data protection laws. We will not sell your data to third parties. We may share information with our staff, subcontractors or insurers where necessary to perform the services or manage any claims.
13. Subcontracting
13.1 We may use suitably qualified subcontractors to carry out all or part of the services. Where we do so, we remain responsible for the performance of the services under these Terms and Conditions.
14. Variation of Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that booking.
14.2 Any changes to these Terms and Conditions must be agreed in writing. Verbal assurances or variations are not binding unless confirmed in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, except that if you are a consumer resident elsewhere in the United Kingdom you may also bring proceedings in your local courts.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.
16.4 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.
16.5 Nothing in these Terms and Conditions is intended to confer any rights on any third party, except to the extent that such rights arise under applicable law and cannot be lawfully excluded.
