Privacy Policy
Man with Van Belsize Park Privacy Policy
This Privacy Policy explains how Man with Van Belsize Park collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Belsize Park area. It is intended to comply with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Man with Van Belsize Park customers and prospective customers located in the Belsize Park area and surrounding neighbourhoods who contact us, request a quote, or use our moving and transport services.
Data Controller
For the purposes of UK GDPR, Man with Van Belsize Park is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data in connection with our services.
Types of Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services and managing our business. The types of personal data we may collect include:
Identification and contact details such as name, address, pick-up and delivery addresses, and other location details you provide when arranging a move. Communication details such as your preferred contact method and the content of communications you send to us, including enquiries and feedback. Service information such as details of the items to be moved, access information for properties, preferred dates and times for service, and any special instructions you give us. Transactional data such as information related to quotations, bookings, invoices, and payment records. Technical and usage information such as basic information about how you interact with our website or online forms, including date and time of visits and pages viewed, where such data is collected.
We do not intentionally collect special category personal data such as health information or data relating to race, religion, or other sensitive categories, and we ask that you do not provide this information unless it is strictly necessary for the performance of our service and you choose to disclose it.
How We Collect Personal Data
We may collect your personal data in the following ways:
Directly from you when you contact us by phone, through an online form, or in person to request information, a quotation, or a booking. Through our website when you submit details to request a quote, make a booking, or send an enquiry. In the course of delivering our services, for example when we confirm access details, schedules, or changes to your booking.
Lawful Bases for Processing
We process your personal data only when a lawful basis under UK GDPR applies. The main lawful bases we rely on are:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as when you request a quotation, make a booking, or receive our moving services. Legal obligation: We may process your data to comply with legal and regulatory obligations, including record-keeping, tax, and accounting requirements. Legitimate interests: We may process your data for our legitimate business interests, such as managing and improving our services, handling enquiries, preventing fraud, and ensuring the security of our operations, provided that these interests are not overridden by your rights and freedoms. Consent: In limited circumstances, we may rely on your consent, for example for certain direct marketing communications, where required. When we rely on consent, you can withdraw it at any time.
Purposes for Which We Use Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, confirm availability, and process bookings for our man and van services. To plan and deliver moving and transport services, including communicating with you about access, timing, and specific requirements. To manage customer relationships, respond to questions, complaints, and feedback, and provide customer support. To issue invoices, manage payments, and maintain financial records. To improve our services and operations, including monitoring demand, quality of service, and customer satisfaction. To comply with legal obligations and cooperate with lawful requests from public authorities, where required.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The exact retention period may depend on the nature of the data and the services provided, but in general:
Customer and booking records are usually retained for a period that allows us to manage ongoing relationships, handle any queries or disputes, and comply with legal obligations, such as tax and accounting rules. Communication records may be kept for a reasonable time to address follow-up enquiries, service issues, or complaints. After the relevant retention period has expired, we will either securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Processors and Third Parties
In some cases, we may use third party service providers that act as data processors on our behalf. These processors only process your personal data according to our instructions and for the purposes described in this Privacy Policy. Examples of such processors may include:
IT and hosting providers that support our website, email, and data storage. Payment and accounting services that assist with processing payments and maintaining financial records. Communication service providers that help us manage calls, messages, or online forms.
We require all data processors to implement appropriate technical and organisational measures to protect your personal data and to comply with applicable data protection laws. They are not permitted to use your personal data for their own purposes.
We may also share personal data where required by law, for example with regulatory authorities, law enforcement, or professional advisers, when necessary to protect our rights or respond to legal processes.
International Data Transfers
Our primary operations are based in the United Kingdom. If any personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent legal mechanisms, so that your personal data remains protected in line with UK GDPR requirements.
Data Security
We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and requiring them to respect the confidentiality and security of your information.
Your Data Protection Rights
Under UK GDPR and applicable data protection laws, you have certain rights in relation to your personal data. Subject to specific legal conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you. Request correction of inaccurate or incomplete personal data. Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or consider an objection you have raised. Object to processing of your personal data based on our legitimate interests, where you believe your rights and interests override our reasons for processing. Request the transfer of your personal data to you or to another organisation in a structured, commonly used, and machine readable format, where applicable. Withdraw consent at any time where we rely on consent as the lawful basis for processing, without affecting the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, you should contact us using the contact details made available through our usual communication channels. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by law.
Children
Our services are not intended for children, and we do not knowingly collect personal data relating to individuals under the age of 18. If we discover that we have collected such data in error, we will take steps to delete it as soon as reasonably possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any significant changes will be reflected in the updated version of the Privacy Policy, which will be made available through our standard communication and information channels. Your continued use of our services after any changes are published will signify that you have read and understood the updated Privacy Policy.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us through the usual methods made available for reaching Man with Van Belsize Park. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioners Office, if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you contact the supervisory authority.
