Terms and Conditions for Man With Van Belsizepark

These Terms and Conditions set out the basis on which Man With Van Belsizepark provides removal, delivery, collection, and related van services to domestic and commercial customers across the UK. By making a booking, confirming an estimate, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before placing an order. These terms are intended to be clear, fair, and legally enforceable, while reflecting the practical nature of a man and van service.

1. Definitions and application
In these terms, ???we??�, ???us??�, and ???our??� refer to the service provider operating under the name Man With Van Belsizepark. ???Customer??�, ???you??�, and ???your??� refer to the person or organisation booking the service. ???Services??� means any transport, loading, unloading, furniture movement, collection, disposal, delivery, or related assistance agreed in advance. These terms apply to all bookings unless we agree otherwise in writing. If any additional written terms are provided for a specific job, those terms will take priority only where they clearly conflict with these terms.

2. Booking process
Bookings may be requested by phone, email, online form, or any other accepted method. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or advance payment. We may ask for information needed to complete the job properly, including item lists, property access details, parking restrictions, floor levels, lift availability, and time constraints. The customer must provide accurate and complete information. If key details are missing or incorrect, the final price, vehicle size, number of staff, or timing may need to be adjusted.

Quotations may be provided as fixed-price or estimated rates. Estimates are based on the details supplied at the time of booking and are subject to change if the job differs from the information provided. Any additional work, waiting time, extra mileage, stair carries, parking charges, congestion charges, or additional labour may be charged separately where applicable. We reserve the right to refuse or cancel a booking if the information supplied is materially inaccurate, if the task is unsafe, or if the service requested falls outside the agreed scope.

3. Access, readiness, and customer obligations
The customer must ensure that the property, items, and access routes are ready at the agreed time. This includes securing parking arrangements where required, informing us of access codes or restrictions, and ensuring that all items are packed, sealed, and prepared for handling unless packing has been separately agreed. The customer is responsible for disassembling and reassembling items only if this has been expressly included in the service. If we are delayed because access is blocked, goods are not ready, or instructions are incomplete, reasonable waiting time or additional charges may apply.

4. Items excluded from service
Unless specifically agreed in advance, we do not transport prohibited, dangerous, illegal, perishable, or hazardous goods. This includes, without limitation, explosives, firearms, corrosive chemicals, gas cylinders, combustible materials, live animals, cash, jewellery, prescription drugs, and any item restricted by law or by carrier safety rules. The customer must tell us before the job begins if any item is unusually heavy, fragile, valuable, or of sentimental importance. We may refuse to handle items that pose a risk to health, safety, the vehicle, or other property.

5. Price and payment terms
Unless agreed otherwise, payment is due on completion of the service and must be made by the method specified at booking. We may require a deposit, especially for large bookings, weekend work, urgent jobs, or long-distance transport. Deposits are usually non-refundable except where the cancellation is caused by us or where a refund is required by law. Any balance must be paid immediately once the service is completed unless we have agreed a different credit arrangement in writing. Late or overdue payments may be charged interest and recovery costs to the extent permitted by law.

6. Cancellations and rescheduling
The customer may cancel or reschedule a booking by giving us notice as soon as possible. Cancellation charges may apply depending on how much notice is given and whether any costs have already been incurred. If a booking is cancelled shortly before the agreed time, after the vehicle has been dispatched, or once work has begun, the customer may be charged a proportion of the quoted fee, plus any unrecoverable expenses. Where a deposit has been taken, it may be retained to cover administration, reserved labour, or lost availability, subject to applicable consumer law.

If we need to cancel or reschedule because of vehicle breakdown, severe weather, staff illness, road closure, or another event beyond our reasonable control, we will take reasonable steps to offer an alternative time or date. We are not liable for indirect losses arising from a necessary rescheduling, provided we act reasonably and communicate the issue promptly. The customer remains responsible for ensuring that any third-party arrangements dependent on the booking are made on a flexible basis where possible.

7. Waiting time, delays, and aborted jobs
Where we arrive at the agreed time but cannot start or continue because of access problems, missing information, no parking, unsafe conditions, or customer unavailability, waiting time may be charged at the applicable hourly or half-hourly rate. If the job cannot be completed for reasons outside our control, including the customer???s refusal to proceed or failure to meet the agreed conditions, the booking may be treated as an aborted job and a minimum charge may apply. Any unloading, re-delivery, storage, or return journey arising from such circumstances may also be charged.

8. Liability and care of goods
We will take reasonable care when handling goods and when loading and unloading items. However, the customer acknowledges that moving goods involves normal risks, particularly where items are heavy, awkward, fragile, poorly packed, or previously damaged. We are not responsible for pre-existing defects, hidden weaknesses, or damage caused by inadequate packaging, unstable stacking, or items not being suitable for transport. The customer should inspect items before the service begins and notify us of any particular vulnerabilities.

Our liability for loss or damage is limited to direct loss only and is subject to the maximum extent permitted by law. We do not accept liability for loss of profit, business interruption, consequential loss, emotional distress, or any indirect or special damages. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If a claim is made, the customer must notify us promptly and provide reasonable evidence of the loss, including photographs, receipts, or relevant documentation where available.

9. Insurance
We maintain insurance appropriate to the nature of the service, but insurance does not replace the customer???s own duty to pack items properly and disclose relevant risks. The customer is responsible for arranging additional cover if the value or nature of their goods requires it. Any insurance claim may depend on prompt reporting, proof of value, and compliance with the insurer???s requirements. We may assist with reasonable information, but we do not guarantee that any insurer will accept a claim.

10. Waste, disposal, and environmental compliance
If the service includes removal or disposal of unwanted items, the customer must ensure that the instruction is lawful and that the items are not subject to special handling restrictions. We operate in accordance with UK waste regulations and expect customers to cooperate fully with lawful disposal requirements. Where needed, we may ask the customer to confirm the nature of waste, the source of the items, and whether any items contain electrical components, batteries, fluids, or recyclable materials. The customer must not ask us to dispose of controlled waste unlawfully or to bypass proper procedures.

Waste transfer notes, receipts, or other records may be issued where appropriate. The customer may be required to sign a declaration confirming the type of waste removed and that they have the right to dispose of it. We may refuse to remove waste that appears hazardous, illegal, contaminated, or unsuitable for lawful disposal. If the customer misdescribes waste or requests an unlawful disposal method, they will be responsible for any losses, fines, penalties, clean-up costs, or third-party claims arising from that misdescription.

11. Customer property and premises
We may need to move items through doorways, staircases, hallways, lifts, gardens, loading bays, or other shared areas. The customer must make reasonable efforts to protect floors, walls, doors, and other surfaces if additional protection is required. We are not responsible for damage caused by fragile fixtures, loose fittings, narrow access, or items that cannot reasonably be moved without risk. The customer should remove pictures, mirrors, shelves, and detachable components where possible before the service starts. We may decline to force access where doing so would risk damage or injury.

12. Service standards and practical limitations
We aim to carry out every job with reasonable skill and care, but the customer understands that the service depends on traffic conditions, weather, loading access, item weight, and other practical factors. Any estimated time of arrival or completion is approximate unless expressly guaranteed in writing. Delays caused by third parties, road restrictions, or unforeseen site conditions do not automatically create a right to compensation. Where possible, we will communicate significant changes and keep the customer informed so that the service can continue efficiently.

13. Subcontracting and vehicle allocation
We may use subcontractors, additional staff, or different vehicles to complete part or all of the service where necessary. Any such arrangements will not reduce our obligation to provide the service with reasonable skill and care. The vehicle size and crew allocation are chosen based on the information supplied by the customer. If more space or labour is needed because the original description was incomplete, extra charges may apply. The customer should not assume that a smaller item list or shorter access route will reduce the agreed fee unless we confirm this in writing.

14. Complaints and claims procedure
If there is a problem with the service, the customer should report it as soon as reasonably possible so that we may investigate and, where appropriate, seek a practical solution. Claims relating to damage, missing items, or service issues should be supported by clear details and evidence. We may request photographs, receipts, written descriptions, or other relevant documents. Any failure to notify us promptly may make it harder to assess the issue fairly, although nothing in this clause limits statutory rights where they apply.

15. Data protection and confidentiality
We may collect and use personal information necessary to manage bookings, process payments, communicate about the service, and keep records. Personal data will be handled in accordance with applicable UK data protection laws. We will take reasonable steps to protect confidentiality and only use information for legitimate business purposes or where required by law. The customer should not disclose unnecessary sensitive information unless it is relevant to the service. Any documents or property left in the vehicle or at the premises remain the customer???s responsibility to identify and recover promptly.

16. Force majeure
We are not liable for failure or delay caused by events outside our reasonable control, including but not limited to severe weather, road closures, accidents, strikes, civil disturbance, fire, flood, pandemic restrictions, utility failures, or government action. In such cases, we will try to resume the service or agree a revised arrangement, but we will not be responsible for losses that could not reasonably have been avoided. If the event continues for an extended period, either party may have the right to terminate the affected booking without further obligation, subject to any amounts already due for work performed.

17. Governing law and jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right under these terms shall be treated as a waiver of that right.